Cookie Policy

Introduction :

This Cookie Policy explains how ShopLocal Business (operated by Framz Limited) uses cookies and similar technologies on shoplocalbusiness.co.uk, and how we use limited, similar tools inside our mobile apps (Customer and Seller) to keep things running smoothly, measure performance, and improve your experience.

We keep this simple: we only use non-essential cookies on the website (like Google Analytics) if you choose to allow them. You can change your mind at any time.

What are cookies (and similar tools) :

Cookies are small text files stored on your device when you visit a website. Similar technologies include local storage, pixels, and app SDKs. They help us remember your choices, understand how people use our services, and keep the platform secure and reliable.

Cookies on our website :

• Strictly necessary cookies — These are needed for the website to work properly (for example, basic navigation and security). These do not require consent.
• Analytics cookies (GA4) — If you accept, we use Google Analytics 4 to understand website traffic (e.g., which pages are visited, how long people stay, and which content is most helpful). We use this to improve the website, not to identify you by name.

Forms and email communication :

Our website includes two forms:

• Subscribe
• Subscribe for your store

When you submit a form, the information you provide is stored in our own database. We also use AWS SES to send emails you request or that are necessary to respond to you (for example, confirming your request or following up on a store enquiry).

Similar technologies in our mobile apps (high-level) :

Our Customer and Seller mobile apps use a small set of tools to keep the apps reliable and help us understand what needs improving. Specifically, we use:

• Firebase Analytics — to understand general usage patterns and improve the app experience.
• Firebase Crashlytics — to diagnose crashes and fix issues faster.
• Firebase Performance Monitoring — to monitor app speed and reliability.

We do not use these tools to sell your personal information. We use them to maintain a stable service and improve the product over time.

Your choices and consent :

When you first visit our website, you'll see a cookie banner that lets you:

• Accept analytics cookies (so we can use GA4), or
• Reject non-essential cookies (so only strictly necessary cookies are used).

You can also clear cookies from your browser at any time using your browser settings. If you clear cookies, you may see the banner again because we'll need to ask for your choice again.

Third parties :

Some services we use are provided by third parties (for example, Google for GA4 and Firebase, and AWS for SES). These providers may process information to deliver their services. We only use them to operate and improve ShopLocal Business.

Changes to this Cookie Policy :

We may update this policy from time to time to reflect changes in our services or legal requirements. When we do, we will update the "Last updated" date at the top of this page.

Contact us :

If you have questions about this Cookie Policy, please contact us via the details provided on our Contact page.

Note: This page describes cookies and similar technologies. For more information about how we handle personal data generally, please read our Privacy Policy.